** IMPORTANT** If you wish to change your insurance type (e.g., Medicare to NDIS), you must inform admin before proceeding. If you book an appointment without updating your details with us, we may not be able to process any rebates or charge to NDIS.
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There is a waitlist for Neudle services. If you have not been invited to book, do not proceed. Please contact admin@neudle.com.au for booking enquiries. We will cancel bookings made without an invitation.
For new clients follow instructions in your invite email when you create your account on the Neudle Psychology Client Portal. The Portal can be used to create, reschedule, and cancel bookings. You can also view invoices and pay securely.
Up to 10 sessions can be booked in advance, at a maximum of 1 per week.
If we have booked ongoing appointments for you, the slot won’t appear in our system. Please contact us to book in another batch of sessions. Full payment is required immediately following each session. You're welcome to pay in advance. You can pay in your Portal account by selecting 'My Invoices' and the invoice you wish to pay. Alternatively, you can pay via bank transfer or PayID using the details on the bottom of your invoice.
Please ensure you book the appropriate appointment type for the rebate you are eligible for. If you are unsure, reach out to admin. Following full payment, eligible rebates will be processed within two business days after your session. Discuss using NDIS funds with your Plan Manager or Support Coordinator.
You can cancel your booking at least 24 hours notice prior to your appointment start time, you can cancel bookings in your portal account by selecting 'My Appointments' and the booking you wish to cancel. Refer to neudle.com.au/booking-terms for more information.
Neudle Psychology Client Portal