Welcome to the Neudle Psychology Client PortalThis is where existing clients can book, manage, and pay for appointments.
If you’re new to Neudle, please submit a
booking request. You’ll receive an invite when it’s time to create your account and start booking.
Bookings• Please read our
Booking Terms and
Cancellation Policy before booking.
• Ensure to book the correct appointment type for your funding or rebate.
• Existing clients can book up to 10 sessions in advance, at a maximum of one per week.
• If you already have ongoing appointments, new slots may not appear. If you’d like to book another batch, please email us for assistance.
Payments• Payment is due on completion of each session, or in advance if preferred.
• Use
My Invoices to pay securely by card, or open your invoice to find our bank transfer / PayID details shown at the bottom.
• If paying by bank transfer, your invoice number
must be used as the payment reference so it can be matched correctly.
Rebates & Funding• After full payment, eligible rebates are usually processed within two working days.
• If your funding or insurance type changes (e.g. Medicare to NDIS), please email us
before booking so we can ensure rebates and NDIS invoices are processed correctly.
• NDIS participants can discuss billing with their Plan Manager or Support Coordinator.
Changes & Cancellations• You can cancel or reschedule through
My Appointments.
• At least 48 hours notice is required to avoid cancellation fees.
Need help?If you have any questions, please contact our team at
admin@neudle.com.au.
