Thank You for Choosing Our Services!
We are honoured to support you on your journey toward well-being. To secure your appointment, full payment is required at the time of booking. Additionally, we offer a free 10-minute phone consultation to ensure our services align with your needs. During this consultation, we’ll discuss your counselling goals and explore appointment options.
Booking Process
1. Book and Pay: Click ‘Book Appointment’ to select your counsellor, choose a suitable time, and complete payment.
2. Confirmation: After booking, you’ll receive an email confirmation with session details.
3. Forms: New clients will receive intake and required forms via email within 24 hours.
Returning clients (absent for over six months) may be asked to update their information.
4. Session Reminders: Automated reminders will be sent at booking and again 48 and 24 hours before your session.
5. Rescheduling or Refunds: Easily manage your appointments through the Client Portal or contact us directly to reschedule (no extra deposit required). To request a refund, email us at contact@phuongtran.com.au with your details.
6. Need Assistance? If you have any questions or require further support, email us at contact@phuongtran.com.au with your name, contact details, and preferred service.
We look forward to helping you achieve your goals and supporting you every step of the way!
Phuong Tran - Smiling Hearts and Minds Client Portal